Customer information
SignalZen can show information about the visitor alongside their conversation.
👥 Team & ConversationsUpdated Aug 23, 2026 1 min read
SignalZen can show information about the visitor alongside their conversation.
Depending on your setup, this can include information such as:
- Name.
- Email.
- Location.
- Time zone.
- Visitor ID.
- Additional information provided by your website.
You can collect additional customer information using the Live Chat prerequisites form or provide custom visitor data through the JavaScript API.
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- Manage conversationsAll customer conversations are available in SignalZen so your team can see and manage them.
- Reply to a visitorWhen a visitor sends a message through Live Chat, you can reply directly from SignalZen.
- Assign a conversationYou can assign a conversation to a team member when a specific person needs to handle it.
