Start your first AI conversation

Now let's make sure everything is working.

The best way to test SignalZen is to ask your AI a real customer question.

1. Open your website

Open the website where you installed SignalZen Live Chat.

2. Open Live Chat

Click the SignalZen chat button.

3. Ask a question

Ask a question that your AI should know how to answer.

For example:

"What services do you offer?"

Or:

"How can I contact your support team?"

4. Check the AI response

SignalZen AI should use the knowledge you provided to answer the question.

Check whether the answer is:

• Relevant
• Correct
• Helpful
• Consistent with your company's information

5. Try a question AI cannot answer

Now ask something that is outside the information you provided.

This helps you understand how your AI behaves when it does not know the answer.

Depending on your configuration, AI may ask for more information, explain that it cannot answer, or allow your support team to take over.

6. Test the human handoff

Join the conversation as a support agent.

Make sure you can take over from AI and continue talking to the customer.

Your first AI support workflow

If everything works, you now have the basic SignalZen workflow:

Customer asks a question

↓

SignalZen receives the conversation

↓

AI understands the question

↓

AI uses your business knowledge

↓

AI answers the customer

↓

Your team monitors the conversation

↓

A human takes over when needed