Conversation ratings
After a conversation is closed, SignalZen can ask the customer to rate the support they received.
👥 Team & ConversationsUpdated Aug 23, 2026 1 min read
After a conversation is closed, SignalZen can ask the customer to rate the support they received.
Ratings can help your team understand how customers feel about their support experience.
You can configure the rating experience and use the results to improve your customer support.
Was this article helpful?
Related articles
- Manage conversationsAll customer conversations are available in SignalZen so your team can see and manage them.
- Reply to a visitorWhen a visitor sends a message through Live Chat, you can reply directly from SignalZen.
- Assign a conversationYou can assign a conversation to a team member when a specific person needs to handle it.