How email integration works
SignalZen connects your existing support email to your SignalZen workspace.
📧 Email supportUpdated Aug 19, 2026 1 min read
SignalZen connects your existing support email to your SignalZen workspace.
You don't need to give your customers a new email address.
Your customers can continue sending messages to your usual support address, such as:
support@yourcompany.com
SignalZen receives those emails, turns them into conversations, and lets your team or AI handle them.
When you reply from SignalZen, the customer receives the response by email.
The basic flow is:
Customer sends an email
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Email is forwarded to SignalZen
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SignalZen creates a conversation
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AI or your team handles the conversation
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SignalZen sends the reply to the customer
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- Connect your support emailThe first step is to connect the email address your customers use to contact your support team.
- Receive customer emailsOnce your mailbox is connected, SignalZen can receive customer emails and create conversations from them.
- Reply to customer emailsYou can reply to customer emails directly from SignalZen.