AI Copilot

AI Copilot helps you handle conversations with visitors using AI.

When a visitor sends a message, Copilot can understand the question, use your business knowledge, and create a response.

Depending on your settings, Copilot can either send the response automatically or wait for a support operator to take over.

This lets you automate customer support while keeping your team involved when needed.

How AI Copilot works

When a visitor starts a conversation, Copilot looks at:

• The visitor's message.
• The conversation history.
• Your AI knowledge.
• Your AI instructions.
• Your support team's availability.

Copilot then decides how to handle the conversation based on your settings.

For example:

Visitor asks a question → Copilot understands it → Copilot creates a response → Response is sent to the visitor

If your support team needs to be involved, the conversation can be handled by an operator instead.