How SignalZen AI works

SignalZen AI uses the information you provide about your business to help answer customer questions.

For example, imagine your website says:

"We offer free delivery on orders over €50."

A customer asks:

"Do you offer free delivery?"

AI can use your company information to answer the question.

If AI cannot answer the question or the customer needs personal assistance, your support team can take over.

The AI support workflow

1. Customer asks a question

The customer starts a conversation through Live Chat or another connected channel.

2. AI understands the question

SignalZen AI analyzes what the customer is asking.

3. AI looks at your knowledge

AI uses the information you have provided about your business.

4. AI responds

AI creates an answer based on that information.

5. Your team steps in when needed

If the conversation requires human help, your team can take over.