Email conversation history
SignalZen keeps the conversation history available to your team.
📧 Email supportUpdated Aug 19, 2026 1 min read
SignalZen keeps the conversation history available to your team.
This helps when:
- A customer sends multiple messages.
- A conversation is transferred to another team member.
- AI handled part of the conversation.
- A customer contacts you again about the same issue.
Your team can review the previous messages and continue the conversation with the right context.
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- Connect your support emailThe first step is to connect the email address your customers use to contact your support team.
- Receive customer emailsOnce your mailbox is connected, SignalZen can receive customer emails and create conversations from them.
- Reply to customer emailsYou can reply to customer emails directly from SignalZen.