Set up AI Support

Before AI can help your customers, you need to give it information about your business.

Start by adding your knowledge and then configure how AI should behave.

Recommended setup

1. Add your website or other knowledge sources.
2. Add important documents and information.
3. Give AI clear instructions.
4. Decide when AI should respond.
5. Configure human handoff.
6. Test AI with real customer questions.
7. Review the responses and improve your knowledge.

Once you are happy with the results, you can let AI handle customer conversations.