Live Chat and human support

AI can handle many customer questions, but some conversations need a person.

Your team can take over a conversation when:

• The customer asks for a human.
• AI does not know the answer.
• The issue is sensitive or complicated.
• The customer needs help with something specific.
• Your team decides that human support is better.

When a human takes over, the customer can continue the same conversation.

They don't need to start again or repeat everything.