💬 Live Chat
Install Live ChatBefore customers can use SignalZen on your website, you need to install the Live Chat widget.Customize your Live ChatYou can change the appearance and behavior of Live Chat to match your website.How Live Chat and AI work togetherLive Chat is where your customers start a conversation.Configure when AI respondsYou can control how AI works with your support team.Customize the welcome messageThe welcome message is the first thing customers see when they open Live Chat.Proactive messagesSignalZen can show messages to visitors while they are browsing your website.Collect information before starting a conversationSometimes you need information from a customer before your team can help them.Visitor informationSignalZen can provide your support team with information about the visitor and their conversation.Visitor metadataYou can also provide additional information about visitors to SignalZen.File attachmentsCustomers may sometimes need to send you a file.Offline messagesYour team may not always be available.Chat notificationsNotifications help your team know when something needs their attention.Chat transcriptsConversation history helps your team understand what happened in previous conversations.Live Chat languagesSignalZen can be used with customers in different languages.JavaScript API and eventsIf you need more control over Live Chat, SignalZen provides developer tools that allow you to connect Live Chat with your website or application.Live Chat and human supportAI can handle many customer questions, but some conversations need a person.Live Chat best practicesA few simple things can make your Live Chat more useful.