How Live Chat and AI work together

Live Chat is where your customers start a conversation.

SignalZen AI can then handle the conversation based on the knowledge and instructions you provide.

For example:

Customer:

How long does delivery take?

AI:

Standard delivery usually takes 3–5 business days.

If the customer asks something that needs human help, your team can take over.

This gives you a simple support flow:

Customer → Live Chat → AI → Human team when needed

You don't have to choose between AI and human support. SignalZen lets them work together.