Chat transcripts

Conversation history helps your team understand what happened in previous conversations.

Instead of asking a customer to explain everything again, your team can review the previous messages.

This is especially useful when:

• A customer returns with another question.
• AI handled the first part of the conversation.
• A conversation is transferred to another team member.
• A customer contacts you again about the same problem.

Keeping conversation history gives your team more context and helps create a smoother customer experience.