Configure when AI responds

You can control how AI works with your support team.

Depending on your setup, AI can help with customer conversations automatically, while your team remains available when human assistance is needed.

For example:

AI handles the conversation

A customer asks a common question.

AI knows the answer and responds automatically.

AI asks for help

A customer asks something AI cannot confidently answer.

Your support team can step in.

Human takes over

A customer specifically asks to speak with a person.

Your team can take over the conversation.

This allows your team to automate routine support without losing the human touch.