Proactive messages

SignalZen can show messages to visitors while they are browsing your website.

These messages can help customers start a conversation without having to open the chat themselves.

For example:

Need help choosing a plan?

or:

Have a question about our product?

You can use proactive messages to:

• Offer help.
• Point visitors toward useful information.
• Start conversations.
• Help visitors find the right product or service.

Don't overuse proactive messages

A proactive message should be helpful rather than distracting.

Show it when a visitor is likely to need assistance.