Email forwarding

SignalZen uses email forwarding to receive messages from your existing support mailbox.

You keep using your normal support email address.

For example:

support@yourcompany.com

You configure your email provider to forward incoming messages to the SignalZen email address provided in the Console.

Once forwarding is enabled:

Customer → support@yourcompany.com → SignalZen

SignalZen receives the forwarded message and creates a conversation for your team.

Why use email forwarding?

Email forwarding means you don't need to move your existing support email address to SignalZen.

Your customers can continue using the same address they already know.

It also means you can keep your existing email provider while using SignalZen to manage the support conversation.