Connect Microsoft Teams

Connect SignalZen to Microsoft Teams to manage AI-powered customer support from Teams.

Your customers can use your website or email while your support team works from Microsoft Teams.

1. Open Integrations

Open the SignalZen Console and select Microsoft Teams.

2. Connect Microsoft Teams

Follow the instructions to connect your Teams account.

You may need to sign in to Microsoft and give SignalZen permission to connect to your Teams workspace.

3. Manage customer conversations

Once connected, customer conversations can appear in Microsoft Teams.

Your team can:

• Receive customer messages
• Reply to customers
• Follow conversations
• Monitor AI responses
• Take over conversations from AI

Why use Teams with SignalZen?

If your team already works in Microsoft Teams, SignalZen lets you bring AI-powered customer support into the environment your team already uses.