Give AI instructions

Knowledge tells AI what it knows.

Instructions tell AI how it should behave.

For example, you can tell AI:

Always be friendly and concise.

Or:

If you are not sure about an answer, do not guess. Offer to connect the customer with our support team.

You can use instructions to define things such as:

• Tone of voice
• How AI should answer
• What AI should avoid
• When AI should ask for more information
• When AI should involve a human

Good instructions are simple

Instead of giving AI a long and complicated set of rules, start with a few clear instructions.

You can test the results and improve the instructions over time.